FAQ

COVID-19

Yes, we’re still open 24/7 to accept orders in Canada and most locations internationally. Please see the current list of international exclusions over on our delivery page.

Once you’ve placed an order with us you’ll receive an email to the address provided. If you did not receive an email, please check your spam/junk folder and double check you entered your email address correctly. If you can’t find your order notification, please contact us and we’ll get you sorted.

You can contact our customer service by email store@dinealonerecords.com or you can reach out via our contact us page, and we’ll get back to you as soon as we can!

Yes we do! Simply select curbside pick-up as your shipping method and we’ll provide you with instructions in your confirmation email. You can also read about our curbside pick-up service here.

Payment

We accept payment from debit or credit cards - American Express, Mastercard, VISA, as well as payments made by PayPal, Apple Pay and Shop Pay.

We currently only support CAD currency for charging our customers. If your credit or debit card uses another currency, you will be charged in CAD, and your bank will apply the corresponding conversion rate.

Yes we do! To buy one of our e-gift cards, please click here. All gift cards are sent by email and have instructions on how to redeem them at checkout. Gift cards can be used online or printed out (or scanned on your phone) to use in-store!

To purchase a gift card, simply add it to your shopping cart like you would a normal product. Once you’ve completed your checkout you will receive an order confirmation with your gift card confirmation within 24 hours. To buy one of our gift cards please click here.

Delivery

Once you’ve placed your order, it usually take 24 to 48 hours to process it for delivery.

Custom and Import charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Custom and Import policies vary from country to country. We would advise that you find out what these charges may be before you place your order. Custom or Import Charges are not applicable for orders within Canada.