FAQ

Yes, we’re still open 24/7 online to accept orders in Canada and most locations internationally.

Yes we do! Simply select curbside pick-up as your shipping method and we’ll provide you with instructions in your confirmation email. You can also read about our curbside pick-up service here.

You can contact our customer service by email store@dinealonerecords.com or you can reach out via our contact us page, and we’ll get back to you as soon as we can!

We accept payment from debit or credit cards - American Express, Mastercard, VISA, Discover, Diner's Club, as well as payments made by PayPal, Apple Pay and Shop Pay.

We currently only support CAD currency for charging our customers. If your credit or debit card uses another currency, you will be charged in CAD, and your bank will apply the corresponding conversion rate.

Yes we do! To buy one of our e-gift cards, please click here. All gift cards are sent by email and have instructions on how to redeem them at checkout. Gift cards can be used online or printed out (or scanned on your phone) to use in-store!

Your gift card should appear in your emails within 24 hours of purchasing. If you have still not received it, please email us at store@dinealonerecords.com.

Unfortunately our gift cards are non-transferable and cannot be cancelled or returned.

It does not expire!

First, check that you’ve entered the correct discount code exactly as it appears (case sensitive) and check that the code has not expired. Next, check the terms and conditions of your code, if the item is in sale or in a certain category the discount may not be valid on this product. If it’s still not working, please email us at store@dinealonerecords.com and we’ll get you sorted!

No, you can only use one discount code per order.

Please try an alternative payment method or contact us at store@dinealonerecords.com and we’ll get you taken care of!

We ship to most countries.

Once you’ve placed your order, it usually takes 24 to 48 business hours to process it for it to ship.

If you pick a shipping option with tracking then yes you will be able to.

Custom and Import charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Custom and Import policies vary from country to country. We would advise that you find out what these charges may be before you place your order. Custom or Import Charges are not applicable for orders within Canada.

In most circumstances we can. If we are unable to we will reach out to you about your order.

If you have not received an update that your package has shipped please reach out to store@dinealonerecords.com and we can issue a full refund.

Please contact us at store@dinealonerecords.com and we’ll assist you further.

Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us!

Contact  store@dinealonerecords.com with your order number and what is missing.

Contact  store@dinealonerecords.com with your order number and what is incorrect.

If you’ve purchased a product with us on pre-order, we will always state the date that your item will be shipped on the product page. Please allow 3-5 working days for your item to arrive after this dispatch date. If 5 days has elapsed after the proposed dispatch date please contact us at store@dinealonerecords.com.

Unfortunately our gift cards are non-transferable and cannot be cancelled or returned.

Dine Alone Records gladly accepts returns on unopened CDs, LPs, and tapes and unworn and unwashed apparel within 30 days of receiving an order. Please note that we are unable to refund any shipping charges unless the return is a result of our error. e-mail us at: store@dinealonerecords.com and we will provide further instructions to start your return.

Yes you can return items bought with a gift voucher, however you will be refunded onto a Dine Alone Store gift card.

Returns are confirmed within 14 days of receiving the package at our warehouse. Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

As a business we're constantly changing our prices due to trends, sales demand and other various reasons. This does unfortunately mean that if the price has changed since you've ordered, we are unable to refund the price difference.

Please contact us at store@dinealonerecords.com.

Postage costs will only be refunded if your product is damaged or faulty.

Unfortunately, we are unable to refund the difference between the original price and the sale price.

Yes! Just message store@dinealonerecords.com to coordinate.

We only accept returns on items purchased from us. Please contact the retailer you originally purchased from.

No, if you do not want to set up an account with us we have the option to checkout as a guest. All you'll need is your contact and shipping information!

Please try resetting your password. If that doesn’t work, please contact store@dinealonerecords.com and we’ll help you!

If you can't remember your password, we'll need to reset that for you. Just click here to change it.

Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure. To read more about our privacy policy please see here.

If you would like all information regarding yourself removed from our database, please email us at store@dinealonerecords.com.

Click unsubscribe at the bottom of any newsletter or email you receive from us, alternatively email us at store@dinealonerecords.com and we can remove your information from our database completely.

Yes we do! 864 Eastern Ave. Toronto, ON  M4L 1A3